Shipping & Delivery

How we ship SlopyMints from France: costs, times, discreet packaging, and how returns work.

Where we ship from

SlopyMints, 5 Boulevard du Château, 92200 Neuilly-sur-Seine, France.

Shipping costs

Standard shipping is €5.00. Orders of €35 or more qualify for free shipping. The threshold shown in your cart is the one that applies.

Discreet packaging

Orders leave in plain boxes or padded envelopes. No product logo on the outside. The sender may appear as a logistics name rather than SlopyMints.

Delivery times

After we hand the parcel to the carrier (after the preparation time shown for your products): France 2–5 business days, other EU countries 3–7 business days. You receive a tracking link when the parcel is dispatched.

European Union only

We ship only to the EU countries listed at checkout. These deliveries stay inside the EU, so no import customs charges apply.

Returns

You have 30 days after delivery to return sealed products. This voluntary commercial guarantee extends — and does not replace — your 14-day statutory right of withdrawal. Opened intimate or food-grade items cannot be returned for hygiene reasons, except if they are defective or we sent the wrong product. You pay the return shipping cost, unless the product is defective, damaged in transit, or we sent the wrong product. In those cases we cover the return and send a replacement or refund.

Returns · support@slopymints.com

Common Questions

Can I change my address after ordering?

If you email us at support@slopymints.com within 2 hours of placing your order, yes. Once it is processed, we cannot change it.

What appears on my credit card statement?

The charge appears under SlopyMints or a close variant of that name, as processed by Stripe.

Do you ship to PO Boxes?

Yes, when the selected carrier accepts PO Boxes for that destination.

Carriers & lost parcels

We ship from France with postal and parcel partners (La Poste / Colissimo and equivalent networks). If tracking confirms a loss, we investigate with the carrier and then replace or refund. A delay is not an automatic replacement.