Returns & Refunds

How to return an order

Email support@slopymints.com within 30 days of delivery. Include your order number and whether you want a refund or an exchange.

Returns accepted within 30 days of delivery. This voluntary commercial guarantee extends - and does not replace - your 14-day statutory right of withdrawal.

Return unused, sealed products to:

SlopyMints
5 Boulevard du Château
92200 Neuilly-sur-Seine
France
Email: support@slopymints.com

You pay the return shipping cost, unless the product is defective, damaged in transit, or we sent the wrong product. In those cases we cover the return and send a replacement or refund.

Refund timeline

Once we receive the goods (or proof of shipment), we refund the original payment method within 14 days. Original outbound shipping is refunded except extra-cost upgrades you chose.

Hygiene exception

Unsealed intimate, cosmetic, or food-grade products cannot be resold. If you open the seal, the 14-day withdrawal right no longer applies. The same seal-opened exclusion applies to the 30-day commercial return guarantee. Defective or mis-shipped items are still covered.

Lost packages

If tracking shows a package as lost, contact us. We open a carrier investigation and replace or refund the order once the loss is confirmed. We do not automatically replace every delayed shipment.